01
Incident submitted
Your department submits basic MVA response details.
Recover eligible Motor Vehicle Accident response costs
Recover costs. Submit qualifying MVA response costs to at-fault insurers.
Save time. We handle documentation, carrier follow-up, and claim tracking.
Create budget clarity. Give chiefs, city managers, and finance teams the same recovery picture.
No software purchase.
No added fire staff.
No added fire staff.
INSURANCE-FIRST RECOVERY • BUILT FOR FIRE DEPARTMENTS
Trusted by the best
Problem
Motor vehicle accidents createreal response costs
Accident responses use apparatus, personnel, and administrative time — yet many departments and cities still absorb those costs by default.
Costs go unrecovered
Apparatus, personnel, and supply costs often stay in the general fund.
Fire staff are already stretched
Claim documentation and carrier follow-up compete with emergency operations.
Leadership needs clear reporting
Chiefs, city managers, and finance teams need the same recovery picture.
Solution
From response to recovery,without adding fire staff.
Onsite Fire Billing handles the administrative work behind eligible MVA cost recovery — documentation, claim preparation, carrier follow-up, and monthly reporting — so your department does not have to build a new internal process.
02
Claim prepared
Onsite organizes documentation, response costs, and insurer-ready claim details.
03
Carrier follow-up handled
We contact the at-fault party’s auto insurer, track status, and keep the claim moving.
04
Recovery reported
Leadership receives clear monthly reporting on submitted, recovered, pending, and denied activity.
Recovery Hub
Every hero needs backup.
Firefighters are the heroes. Onsite is the behind-the-scenes sidekick that helps recover eligible MVA response costs, track carrier follow-up, and report dollars back to city leadership.
Platform Features
Everything you need to
streamline fire department billing
The Recovery Hub gives your team one command center to track eligible MVA claims, manage follow-up, and keep each department’s information visible only to the right people.
Real-time claim tracking
Monitor every claim from submission to payment with live status updates. Your team sees progress instantly - no more status update calls or email chains.
Multi-department support
Manage multiple fire departments from one account. Create departments, set primary departments, and seamlessly switch between locations with dedicated dashboards for each.
DEPARTMENTS
3
SF
Sunnydale Fire Dept
PRIMARY
RF
Riverside Fire Dept
15 active claims
MV
Mountain View Fire
8 active claims
+
Add Department
Manage your team
Invite team members, assign roles, and control permissions with granular access controls. Create coordinator hierarchies and manage department membership effortlessly.
Mayor
Fire Chief
Privacy-conscious public safety workflows
Data is encrypted, access is limited to approved staff, and activity is monitored so your team can manage incident and recovery information with confidence.
Role-based accessEncrypted data
Recovery solutions for every team
Key workflows for chiefs, city management, and finance, powered by one recovery program.
Protect response capacity without creating desk work
Give command staff a clean way to submit MVA responses for review while Onsite organizes documentation, tests recovery viability with insurers, and keeps follow-up off your crews.
Reduce administrative follow-up for officers and station staff
Show how recovered dollars can support equipment, training, and response readiness
Keep every submitted MVA tied to incident documentation, local policy, and carrier response
MVA responses are submitted for recovery review
Documentation is organized before insurer outreach
Monthly leadership summaries show submitted, pending, denied, and recovered activity
Explore solutionYour department responds.Onsite helps recover what is eligible.
We help your city turn qualifying motor vehicle accident responses into a managed recovery process, with documentation, carrier follow-up, status tracking, and monthly reporting handled for you.
SOFTWARE COST
$0
No software fees. No subscription fees. Start with a recovery estimate or pilot before committing to a broader program.
PILOT WINDOW
90 days
Review eligible MVA responses, submit claims, follow up with insurers, and report early results.
RECOVERY FOCUS
Insurer-first
Claims are aimed at the responsible party auto insurance carrier when eligible under local policy.
REPORTING
Monthly
Leadership sees submitted claims, recovered funds, open balances, denials, and next steps.
Start small, prove recovery, expand with confidence
