Fire department billing services that follow through
Five response types. Motor vehicle accidents, structure fires, landing zones, water rescue, and backcountry rescue.
Insurance billing, handled. We prepare claims, follow up with carriers, and track payments.
Your community comes first. We bill insurance companies only, never residents or individuals.
No contracts.
When the call ends.The costs remain.
Your crews respond when they are needed. Recovering eligible costs takes a different kind of work: documented expenses, insurance claims, and persistent follow-up.
Response has a cost
Crew time, apparatus, and supplies draw on the budget long after the scene is cleared.
Follow-up takes time
Preparing a claim is one step. Answering insurer questions and following up take more attention.
A claim is not a payment
Chiefs and finance teams need to know what was billed, what was paid, and what remains open.
Five response types.Less billing work for your team.
Onsite prepares invoices, works with insurance companies, and handles the follow-up. Your documents, claim activity, payment records, and reports stay together in Recovery Hub, so your team can see where things stand.
You document the response.We handle the insurance billing.
Your department provides the incident details and helps fill any gaps. Onsite takes care of claim preparation, insurer communication, and payment tracking. You can check the work in Onsite Recovery Hub.
Know where the work stands.
See it in Onsite Recovery Hub.
Keep incident details, claim activity, and recorded payments together. Onsite Recovery Hub gives your department a place to review the billing work and find the reports behind the numbers.
Follow each claim
See recorded claim status from submission through insurer payment and department payment. Check what is still open before asking for an update.
Multi-department support
If you work with more than one department, switch between your approved memberships from the same account. Keep each department’s incidents and reporting separate.
Manage your team
Invite the people who handle incident submissions and billing oversight. Assign roles and department membership so each person has the access their work requires.
Reports when you need them
Open recovery reports and export claim data for review. Distinguish billed amounts from recorded insurer payments, fees, and the department’s calculated share.
Control who has access
Each team member has their own login. Set permissions to view, submit, or edit claims, choose who can manage members, and remove department access when someone leaves.
Different responsibilities. Shared information.
Chiefs need a workable handoff. City managers need oversight. Finance needs the numbers behind each payment.
Keep your crew on the response
Your team documents the incident. Onsite reviews the records, prepares insurance billing, and handles carrier follow-up across all five supported response types.
Our fee follows recovery.Your residents never get a bill.
Onsite receives payments from insurers, deducts the agreed percentage, and sends your department its share. We offer fire department cost recovery nationwide, subject to local requirements and insurance coverage.
See how recovery fits your department
